Agree on the payment procedure early
If your accepted transaction involves escrow, confirm who will actually hold the funds, the written payment and release conditions, and the contact number you will use for verification. Save the number from an independent, trusted source before money is due. A quoted closing fee or an inquiry confirmation does not tell you where to send money.
Use an independent callback before sending
- Call the confirmed funds holder using the number you already verified.
- Confirm the file, recipient, payment amount, and payment instructions through the holder’s agreed process.
- Pause if a bank, account, recipient name, amount, or payment method has changed.
- If you cannot confirm the instructions, wait and contact your known closer using a trusted channel.
Worked example: a reply arrives with a new bank
An email arrives in a familiar thread saying the funds holder changed banks and the money must be sent today. Even a familiar thread may be compromised. Stop and call the number you saved independently. If the holder cannot verify the change, leave the payment on hold and alert your closer through a trusted channel.
Illustrative example. A name, logo, or file reference in a message is not proof of who sent it.
Act quickly if a wire may already have been diverted
Contact the financial institution you sent the money from immediately. Explain the suspected fraud and ask what recall or reversal options are available. Save the messages and transaction record and file a report with the FBI’s Internet Crime Complaint Center. Use verified contact details when notifying the closing team.
Keep account messages and payment instructions separate
Closing Desk account messages come from accounts@tsresaleclosings.com. For general closing questions, use the contact details on this site. Verify any request to pay directly with the independently confirmed funds holder. The public inquiry form is for basic closing questions.
Sources and further reading
Official consumer information is linked within its stated scope. A link is not an endorsement of this business or a conclusion about your transaction.
- FBI Internet Crime Complaint Center: Business email compromise
Steps to verify changed instructions and report a suspected fraudulent transfer.
- FTC: Timeshares, vacation clubs, and related scams
Consumer guidance on written promises, fees, resale offers, and warning signs.